← Back to Glossary
Definition
Related Content

Customer Satisfaction Score (CSAT)

Customer Satisfaction Score (CSAT) is the measure of how satisfied your customers are on average. 

There is a bit of creativity involved in this part. However, it should include some questions about how satisfied you are with the product/service you received with a rating of 1-10.

Your CSAT score ranges from 0-100. Then, the calculation for your CSAT score would be:

(Number of satisfied customers / Total number of responses) * 100 = CSAT

Related Content

Deep dive in Customer Satisfaction Score (CSAT)

See more articles about Customer Satisfaction Score (CSAT)