RevOps keeps your business informed of key events in your customer lifecycle by sending webhook requests for each important event.

With every change to a Deal in RevOps, an event will automatically be sent to each webhook that you have configured to receive deal events.

URLs for webhooks can be configured in your RevOps instance at /integrations/webhooks

Deal Webhook Response Format

A Deal object represents a complete view of your deal in any status. This includes agreement terms, skus, feature_flags and other important contract information that can be used to provision billing, activate customer entitlements and much more.

The standard webhook response payload will contain a deal property. In the reference documentation below, you can discover the pertinent information for your task at hand.

{
  "body": {
    "event": {
      "id": "671b6fad-2634-49b4-bef5-5f4f18887ad6",
      "time": 1619674995,
    },
    "deal": { /* Defined in this reference documentation */ }
  }

deal

A complete list of properties on a customer deal.

name	type	description
id	string (UUID)	id is a globally unique identifier addressing the deal.
status	string (ENUM)	An enumerated value representing the current deal. See Deal Status for options.
signed_contract_url	string (URL)	URL to the completed signed Contract. The field is null when signing has not started or incomplete.
contract_activates_date	string (ISO8601)	The date of contract activation in ISO8601 format. All dates are in UTC.
opportunity_id	string	The string representing the deal's associated Opportunity from the connected CRM.
original_net_price	string (Money)	The originalNetPrice describes a calculated total of the original deal without user-defined deviations.
original_net_price_currency	string (ENUM)	See Currency section on supported currency values.
original_net_price_precision	int	Precision value right of the decimal of originalNetPrice.
net_price	string (Money)	The netPrice describes a calculated total of the final deal amount with all user-defined deviations.
net_price_currency	string (ENUM)	See Currency section on supported currency values.
net_price_precision	int	Precision value right of the decimal of netPrice.
skus	array (sku Objects)	A complete list of products (SKUs) associated with this deal. See SKUs section for more information.
terms	array (term Objects)	A complete list of Legal and Payment Terms associated with this deal. See Legal Terms section for more information.

Property schema definitions for object models.

The following describes all higher-level object models described in deal properties.

deal.status

Deal Status describes the business workflow status.

List of Status Options for deal.status

name	description
draft	Deals in draft are private and not submitted for approval.
attention	Deals in attention are to be responded to urgently defined by company's policy. Deals moved into this status can trigger notifications.
in-review	Deals in in-review are under standard SLAs defined by company's deal desk.
approved	Deals ready to be sent to customer's for negotiation are put in approved status.
negotiation	Deals in negotation are available to be viewed publicly by the customer.
signing	Deals in signing status are out for signature, where at least one signature has been submitted.
signed	Deals in signed status have completed all buyer and seller signatures.
rejected	Deals in rejected status are not available for signature. They can move back to draft by owners when being edited.
deleted	Deals in deleted status are not available via the REST API and have been archived from users.

---

deal.skus

deal.skus contains a list of sku objects. A SKU object represents a purchased item that contains information about how to price, collect, and activate entitlements known as feature flags.

List of Properties for <sku>

Name	Type	Description
id	string (UUID)	id is a globally unique identifier addressing the sku.
friendly_name	string	Friendly name is a short string the SKU is referred to.
status	string (ENUM)	Status defines whether the SKU is active, retired, or archived.
quantity	int	An integer value representing the total quantity of the SKU.
title	string	Public title of the SKU used on customer facing contracts.
description	string	Public description of the SKU that is displayed on customer facing contracts.
original_description	string	Default public description the SKU used on customer facing contracts.
unit_name	string	A singular or plural noun describing the SKU in units.
billing_schedule	string (ENUM)	The schedule the SKU will be charged on. Enumerated values: monthly, annual, quarterly, one-time, usage
sku_group	string (ENUM)	A Sku Group defines how to group the sku together on a quote. Options are professional-services, fixed-costs, variable-costs.
feature_flags	array <FeatureFlag>	A list of feature flag objects configured for the SKU. See Feature Flags for definition of objects in array.
unit_price	string (Money)	The list price defined by the user.
unit_price_currency	string (ENUM)	The currency of unit\_price.
unit_price_precision	int	The precision of unit\_price.
original_unit_price	string (Money)	The original list price defined by the administrator.
original_unit_price_currency	string (ENUM)	The currency of original\_unit\_price.
original_unit_price_precision	int	The precision of original\_unit\_price.
net_price	string (Money)	The total price of the SKU on the contract.
net_price_currency	string (ENUM)	The currency of net\_price.
net_price_precision	int	The precision of net\_price.
original_net_price	string (Money)	The total price of the SKU based on the original\_unit\_price.
original_net_price_currency	string (ENUM)	The currency of originalNetPrice.
original_net_price_precision	int	The precision of originalNetPrice.
annual_price	string (Money)	The annual price (12 x unit\_price x quantity) of the SKU based on user-defined values.
annual_priceCurrency	string (ENUM)	The currency of annual\_price.
annual_pricePrecision	int	The precision of annual\_price.
original_annual_price	string (Money)	The original annual price (12 x original\_unit\_price x quantity) of the SKU based on administrator-defined values.
original_annual_price_currency	string (ENUM)	The currency of original\_annual\_price.
original_annual_price_precision	int	The precision of original\_annual\_price.
monthly_price	string (Money)	The monthly price of the SKU based on user-defined values.
monthly_price_currency	string (ENUM)	The currency of monthly\_price.
monthly_price_precision	int	The precision of monthly\_price.
original_monthly_price	string (Money)	The original monthly price of the SKU based on administrator-defined values.
original_monthly_price_currency	string (ENUM)	The currency of original\_monthly\_price.
original_monthly_price_precision	int	The precision of original\_monthly\_price.
pricebook_id	string	The CRM external identifier for what catalog the SKU belongs to.
product_id	string	The CRM external identifier for what product the SKU represents.
product_code	string	The ledger code for what product the SKU's revenue is recognized in.

sku.feature_flags

Feature Flags can be assigned to SKUs. They define what features are gated, limited, or a set number and what restrictions can be set on products.

List of Properties for feature_flag

Name	Type	Description
id	string (UUID)	id is a globally unique identifier addressing the flag.
friendly_name	string	friendly\_name is a label used to identify the feature flag.
mode	string (ENUM)	feature\_flags.mode can be one of the following options: gate, limit, number.
enabled	boolean	Indicates if the flag is enabled for the current sku.
value	string	(Optional) Maximum value for limit

Example: Gate Flag to enable SSO.

{
  "name": "enable-sso",
  "mode": "gate",
  "enabled": true
}

Example: Limit Flag to set total allowed users to 10.

{
  "name": "user-limit",
  "mode": "limit",
  "enabled": true,
  "value": "10"
}

Example: Number Flag to set total included number of connections.

{
  "name": "connections",
  "mode": "number",
  "enabled": true,
  "value": "1000"
}

deal.terms

deal.terms contains a list of term objects.

A term defines legal terms and conditions of a deal that customers must agree to.

List of Properties for term

Name	Type	Description
id	string (UUID)	id is a globally unique identifier addressing the sku.
description	string	Public description of the Term that is displayed on customer facing contracts.
friendly_name	string	Friendly name is a short string assigned to the Term
is_modifiable	boolean	Indicates if term conditions are modifiable or must be accepted as defined
is_reserved	boolean	Indicates if the term is one of the reserved RevOps legal terms
is_standard	boolean	Indicates if the term is standard for the customer organization and eligible for auto-approvals
type	string (ENUM)	Identifies the type of legal term. See term.type for possible values
value	string	Value of the the accepted term. Possible values are determined by term.type
value_options	list	List of valid value options for this legal term. See term.valueOption
variables	list	List of variables attached to the term. See term.variables

term.type

We can distinguish term types by the term.type property.

Built-in Term types

Built-in term types define important Terms that are needed to build a complete billing solutions for the Deal.

Term Type	Category	Description
accountId	billing	A Term with this type defines the identifier used to connect and synchronize accounts across your CRM and billing systems. This identifier is used to record usage data and create invoices.
billingStartDate	billing	A Term with this type defines the start date of the first Invoice. This will be a string ISO8601).
contractActivationDate	billing	A Term with this type defines the starting date of the Deal as a string (ISO8601).
contractTermLength	billing	A Term with this type defines the length of the contract in months.
daysUntilDue	billing	A Term with this type specifies the number of days until the Invoice is due.
latePaymentPercentageFee	billing	A Term with this type defines the penalty for late payment as a floating point number.
purchaseOrderNumber	billing	A Term with this type defines the purchase order number.

User defined Terms types

Term Type	Description
boolean	A Term containing arbitrary text.
date	A Term containing a date field. This will be a string (ISO8601).
dropdown	A Term containing a predefined set of valueOptions.
contract-period	A Term containing the contract period as two ISO8601 datetime stings.
money	A Term containing a monetary unit amount.
number	A Term containing a number value.
text	A Term containing arbitrary text defined by the Term Language.

term.value_options

value_options are pre-defined values that customers can choose from.

Name	Type	Description
friendly_name	string	Friendly name is a short string assigned the value option
value	string	Value assigned to the term when selected by a customer

term.variables

Term variables can be attached to a term to provide added flexibility.

Name	Type	Description
default_value	string	Default value to assign to the variable when a new deal is created
friendly_name	string	Friendly name is a short string assigned the value option
value	string	Value assigned to the term when selected by a customer
variable_name	string	A singular or plural noun describing the term variable.