Every once and a while, a deal may be created in RevOps where the customer signer may change. To help you handle these situations, RevOps allows customer signers with the option to reassign the signatory. 

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For Users who are customers to a business using RevOps

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If you are a customer signing an agreement made by a business using RevOps, follow these steps to reassign e-signing responsibilities to someone else within your company.

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• Use the link provided to you by your Sales Rep and log in to view the Sales Agreement.

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• As the customer signer, you will see a "Sign Document" button. Next to it, you should see the option to "Reassign Signer". 
  

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• Lastly, enter the name, email, and reason for reassigning.

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• An email will be sent to the reassigned signer letting them know that the Sales Agreement is now ready to be signed. 
  

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Currently countersigners cannot be changed once a deal has edited signing without restarting the signing ceremony. If you need assistance changing countersigners once a deal has entered the signing stage, please contact support@revops.io.