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Customer Satisfaction Score (CSAT)

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Customer Satisfaction Score (CSAT) is the measure of how satisfied your customers are on average.


There is a bit of creativity involved in this part. However, it should include some questions about how satisfied you are with the product/service you received with a rating of 1-10.


Your CSAT score ranges from 0-100. Then, the calculation for your CSAT score would be:


(Number of satisfied customers / Total number of responses) * 100 = CSAT